Refund & Cancellation Policy
How subscription billing, cancellation and refunds work.
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1. Subscription Cancellation
You may cancel your Premium subscription at any time. Cancelling stops future renewal charges, but does not automatically refund any amount already paid for the current billing period.
2. Subscription Validity
When you cancel, your Premium access remains active until the end of the period you already paid for (monthly or yearly), after which your account reverts to the Free plan.
3. Payment Processing
Payments for Premium subscriptions are processed through supported gateways — Razorpay, Cashfree, or Stripe — or, where enabled, a manually verified UPI payment reviewed by an administrator. Which method is available to you may depend on current configuration.
4. Failed Transactions
If a payment fails, your subscription will not be activated or renewed, and no charge should be retained by the payment gateway for a failed transaction. If you believe you were charged for a failed transaction, please contact us with your payment reference so we can investigate.
5. Duplicate Payments
If you are charged more than once for the same subscription period due to a technical error, contact us with proof of both transactions (such as a payment reference or receipt) and we will investigate and, where a duplicate charge is confirmed, coordinate a refund of the duplicate amount through the original payment method.
6. Refund Eligibility
Because Premium features (such as premium templates, AI voice access and watermark-free export) are available for use immediately upon payment, subscription payments are generally non-refundable once the billing period has started, except where required by applicable law or in the case of a confirmed duplicate or failed-but-charged transaction as described above. Manually reviewed UPI payments follow the same principle, with refund decisions made after admin review of the specific case.
7. Refund Processing
Approved refunds are processed back to the original payment method. Processing times depend on the payment gateway and your bank or payment provider, and can typically take several business days to reflect after approval.
8. Third-Party Gateway Handling
Automated gateways (Razorpay, Cashfree, Stripe) handle the payment and refund transaction itself once we initiate it; manual UPI payments are reviewed and approved individually, since there is no automated gateway or webhook confirming those payments. Refund timing and process may therefore differ depending on which payment method you used.
9. Account Cancellation
You may cancel your subscription without deleting your account, or request full account deletion (which also ends any active subscription) — see the Account Deletion section of our Privacy Policy. Account deletion does not itself entitle you to a refund of any period already paid for.
10. Contact Information
For billing questions, failed or duplicate payments, or refund requests, please reach out through our Contact Us page and select the Billing / Subscription category.