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Delete Your Account

You can request permanent deletion of your News Video Maker account and the personal data associated with it, at any time — no sign-in required to make this request.

On this page

1. How to Request Deletion

You can request deletion of your News Video Maker account in either of the following ways — you do not need to log in or open the app to do this:

  • From this page: Fill in the deletion request form below with the email or phone number linked to your account and submit it. Your default email app will open with a pre-filled request addressed to our support team.
  • From the app: If you have access to the app, open Profile → Account Settings → Delete Account and confirm, where available in your app version.
  • By email: Email us directly at the address below from the email address associated with your account, with the subject line "Account Deletion Request".

Once we receive your request, we verify it belongs to the account holder and process the deletion. We aim to complete verified requests within 30 days.

2. What Data Will Be Deleted

When your account deletion request is completed, the following are permanently deleted from our systems:

  • Your profile information — name, email address, and/or phone number used to sign in
  • Your authentication identifiers (such as your Google Sign-In or Firebase account link)
  • Your Business Profile details — saved logo, portal name and social links
  • Your saved preferences and in-app settings
  • Your subscription status and app usage history tied to your identity

As explained in our Privacy Policy, the videos and images you create are not permanently stored on our server as part of the normal editing/export workflow in the first place — they are composed on your device and saved to your device's own storage — so there is no separate server-side video library to delete.

3. What May Be Retained Temporarily, and For How Long

In limited cases, a small amount of data may be retained for a defined period after your account is deleted, strictly for legal, security, fraud-prevention or accounting reasons:

  • Payment and transaction records — retained for up to 7 years where required by applicable tax, accounting or financial regulations. These records are handled by our payment processors (Razorpay, Cashfree or Stripe) under their own retention obligations.
  • Security and fraud-prevention logs — retained for up to 90 days to investigate and prevent abuse, fraud, or violations of our Terms & Conditions.
  • Records of an open support ticket or dispute — retained until that matter is resolved.
  • Backup copies — our routine system backups may retain a copy of deleted data for up to 30 days before being overwritten, after which it is unrecoverable.
The retention periods above reflect a standard, reasonable policy. Please confirm these exact figures against your actual backup, accounting and security-log retention configuration before publishing this page.

Outside of the cases above, we do not keep your personal data after a deletion request has been verified and processed.

4. Submit a Deletion Request

Fill in the form below. This opens your email app with a pre-filled request addressed to our support team — it does not delete your account instantly, since we first verify the request belongs to you.

For more detail on how we handle your data, and the terms governing your account, see: